Returns & Refunds

We want you to be satisfied with every purchase you make at

If there is an issue with your order, contact us immediately, give us your order number, name and explain your issue. Send us an email or contact us on our live chat window and we will do what we can to resolve your issue.

  • We would like to know about any issues within 7 days of you receiving your items. This is a must. No returns, refunds or exchanges after this 7 day period. We feel 7 days after you receive your item(s) is ample time to know if something is wrong with it.
  • If you receive the wrong size or the wrong item, no problem just let us know (Please take a picture and email us) and we will arrange a replacement to be sent out right away. Please note that if it is our fault, we will cover all expenses, there is no exception to this rule. However, if you make the wrong choice or you just do not like the item, you are responsible for the return shipping charges.
  • Shipping charges are non refundable.
  • There is a 15% restocking and handling fee, which is deducted from your refund.

The merchandise must be in new condition, with all tags attached, and in its original packaging. We cannot accept returns of soiled items, nor prepackaged items that have been opened and therefore made not eligible for resale. Also, we ask that all products must include an RA # which you will receive when you contact us and all products be in a condition for resale otherwise we will have to refuse the package.

NO COSTUME RETURNS AFTER 10/20 for refunds, store credit only. No Christmas costume returns after 12/24. 

Intimate Apparel: If in normal wear the merchandise comes in contact with the genital area. For example, underwear and pantyhose are considered intimate apparel. However, underwear and pantyhose are not the only items considered intimate apparel.


Refunds minus the 15% restocking/handling fee and any original shipping charges, will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Rest assured that the bottom line is that you will enjoy shopping at 


Email us at: - In the subject line add RETURNS  with your order number

* Claims must be made within 7 days of receipt of merchandise.

* No returns, refunds or exchanges after 30 days.

* Clearance items can not be returned.

* No Halloween costume returns after 10-20 for refunds. Exchange or store credit only.

* No Christmas costume returns after 12-20 for refunds. Exchange or store credit only.

* If returned item is more than 50% of order value, 20% restocking fee.