Our return and refund policy lasts 30 days from receipt and incurs a 10% restocking fee. At this time we only offer returns and do not offer product exchanges (unless the product is damaged when you receive it). If you receive a damaged item, please take a few pictures of the damage and e-mail details to us at firstname.lastname@example.org. We will send you instructions to return the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. All returns will be shipped back at your cost. We do not accept worn items, underwear, lingerie, swimsuits etc..
Several types of goods are exempt from being returned. Store credit may be issued at our discretion.
- Body Shapers
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit (net of the restocking fee) will automatically be applied to your credit card or original method of payment, within a couple of days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your credit card or bank account again.
Then contact your credit card company or bank; sometimes it may take few days before your refund is officially posted.
Next, please contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Replacements or Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same or another item, send us an email at firstname.lastname@example.org. We will provide you instructions for the return of items including shipping information. Once the exchange has been received, we will refund you the cost of the original item and request that you place a fresh order for any replacements.
Contact us: email@example.com